Managing your subscription and billing

How to manage and update your billing and subscription in Kelloo.

How does licensing work?
Licensing in Kelloo is based on the number of resources you want to plan.  You purchase a number of resource licenses and then every resource you create us...
Thu, 1 Apr, 2021 at 11:25 AM
Buying a Kelloo subscription
You can purchase a Kelloo subscription before or after your trial ends. Once your trial has ended you will not be able to use Kelloo unless you buy a subscr...
Thu, 1 Apr, 2021 at 11:28 AM
Buying additional resource licenses
To buy additional resource licenses: Click set up  in the top level menu then manage subscription. Click buy additional resource licenses. ...
Thu, 1 Apr, 2021 at 11:25 AM
Reducing the number of resource licenses
To reduce the number of resource licenses: Click set up in the top level menu then manage subscription. Click reduce number of licensed resou...
Thu, 1 Apr, 2021 at 11:26 AM
Renewing a Kelloo subscription
Your Kelloo subscription will automatically renew at your subscription renewal date. We will attempt to charge the subscription renewal to the last credit c...
Thu, 1 Apr, 2021 at 11:28 AM
Cancelling and re-activating your Kelloo subscription
If you wish to cancel your Kelloo subscription, you must do this before your next renewal date. We will then process the cancellation on your renewal date a...
Thu, 1 Apr, 2021 at 11:22 AM
Changing your billing frequency
Kelloo subscriptions are either monthly or annual. To change the billing frequency: Click set up  in the top level menu then manage subscription. ...
Thu, 1 Apr, 2021 at 11:26 AM
Changing your credit card details
You will need to provide us with up-to-date credit card details if your credit card is due to expire or changes. To update your credit card details: ...
Thu, 1 Apr, 2021 at 11:28 AM
Changing your invoice details
Your invoice details will be shown on your Kelloo invoice. If you are buying Kelloo on behalf of a company or organization you should enter their details he...
Thu, 1 Apr, 2021 at 11:28 AM
Invoice history
Select set up in the top level menu.  Then select invoice history in the set up menu to view a history of your Kelloo subscription invoices. You can cho...
Thu, 1 Apr, 2021 at 11:28 AM